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Remote Computer Support Hitchin

Remote working has now become the norm with the rise of fibre broadband and better online security more and more business have their staff working remotely. Remote computer support Hitchin can support your business when it needs it most, in the fastest way possible.

What Is Remote Computer Support Hitchin

At Avanza IT Services we understand that keeping your business up and running and operational at all times is essential. We offer a blended service to our clients of remote computer support in Hitchin and on-site support from our local IT support service which has computer experts in Bedfordshire, Buckinghamshire and Hertfordshire.

Our remote computer support allows us to remotely take control in Hitchin and provide phone support to your staff when an issue occurs, enables us to monitor your systems and proactively investigate issues when they arise without needing to physically be on site. Through remote computer support, we are able to quickly and efficiently resolve issues and get your staff member/asset/system up and running again by either guiding them through the issue or taking remote control of their Laptop/PC.

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Schedule a 45 minute free consultation today to learn more!

We understand that the world of IT can be hard to navigate sometimes. Microsoft 365, Safety Online, Security for your business, Back-ups ?? What does this all mean and how can it help you? That’s why we offer a free consultation via TEAMS or ZOOM to discuss and offer free advice for your business.
Remote Monitoring & Management

RMM offers a range of benefits which include:

Server monitoring – Our software pro-actively monitors all critical software services and hardware components for errors including overheating, high bandwidth usage, low disk space and hard drive SMART errors.

Patch management – We all know some windows updates can cause more issues than they fix, however, some security and critical updates need to be applied almost daily due to vulnerabilities that could be exploited in windows software. Our intelligent patch management can ensure critical and security updates are applied, whilst optional or major updates can be scheduled to ensure minimum downtime, keeping you and your company fully protected.

Managed anti-virus – Most anti-virus software runs scheduled scans at particular intervals, if your PC was switched off during this time, you may need to wait until the next interval. Don’t rely on free anti-virus software for your business. Definition Updates (the core detection engine database) are applied daily or weekly. We can exclude files or folders for specific software where the anti-virus would normally need to be switched off to run so you can stay protected and still work. Our Managed solution applies Definition Updates over the internet every 30 minutes. Scheduled scans are carried out intelligently at the best time for your PC, and if missed will run next time the PC is switched on. If a threat is detected, however small, we are informed instantly and will contact you to investigate further if required.

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Remote Computer Support Services For Businesses in Hitchin
What We Provide In Hitchin

Our highly skilled team of IT experts can provide local PC support for networks, servers, software and hardware as well VoIP, internet and broadband, WiFi and Microsoft Office 365.

We offer our clients Remote Monitoring and Management (RMM) which is a way of controlling IT systems through a locally installed application that can be monitored in real-time by remote service providers like ourselves.

Our RMM software allows our administrators to manage multiple endpoints from a single console which can include the installation of software and the detection of new devices. Through this approach to IT maintenance, it enables businesses to focus on their core competencies whilst our IT experts monitor your IT systems for you.

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What Are The Benefits of Remote Computer Support for Small businesses in Hitchin?

When compared to traditional in-person service, remote computer support provides a number of benefits.

  1. Convenience: With remote support, assistance may be provided right away without a specialist having to be on site. As the user may obtain assistance from the convenience of their home or workplace, this can save time and effort.
  2. Cost-effectiveness: Remote support eliminates the need for on-site visits, reducing travel expenses for the support team and reducing the time and cost associated with scheduling an in-person appointment. 
  3. Wider reach: As long as the client has an internet connection, an IT specialist may assist them remotely from anywhere in the globe.
  4. Improved efficiency: Remote support can be faster and more efficient than in-person support, as the technician can directly access the user’s computer and diagnose issues quickly. 
  5. Increased flexibility: Remote support can be provided at any time, 24/7, and can be scheduled around the user’s schedule, rather than being limited to regular business hours. 
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Don't take our word for it
Remote computer support FAQs

Remote computer support is a method of troubleshooting software-related problems via remote desktop connections. Technicians use software that allows them to access the user’s desktop via the Internet. With the user’s permission, the support person can take control of the user’s mouse and keyboard inputs, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc.

Yes, remote computer support is generally safe as long as you are working with a reputable service provider. It’s important to ensure that the remote connection is secure and encrypted. In addition, always remember that the technician should only have access to your computer for the duration of the support session. Once the session is over, they should no longer be able to access your system.

Most software-related issues can be fixed remotely. However, hardware-related problems typically require physical intervention. 

The length of a remote support session can vary depending on the complexity of the issue. Some problems can be resolved in a few minutes, while others might take an hour or more.

It’s best not to use your computer during a remote repair session. The technician may need to reboot your computer or install new software, which could disrupt your work.

Remote Computer Support Hitchin
How Can We Help?

Our no-nonsense small business computer support is second to none. Our team of IT experts are on hand to assist you with all your IT needs. Weather you require basic level support to a fully managed IT Support & Protection Plan. Our IT computer experts are trained, experienced on hand and ready to help you and your business. From setting up a new PC in your office to a full-scale cloud migration we can help you. Call now to speak to a human being with all the jargon filtered out. We understand small business just like yours.

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