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What is an IT Support Professional, and why you need one! Technology has rapidly advanced over the years and has become an integral part of our lives, especially for businesses.

From managing complex networks to ensuring data security, technology has made every aspect of business operations much more efficient.

However, with the ever-increasing reliance on technology, businesses need IT support professionals to manage their systems.

In this blog post, we will discuss what an IT support professional is, what their responsibilities are, and why your business needs one.

What is an IT Support Professional?

An IT support professional is a skilled and trained individual responsible for managing, maintaining and troubleshooting an organisation’s technology systems.

Their main task is to ensure that the company’s technology functions smoothly without any disruption or downtime.

They are responsible for liaising with different departments and stakeholders, meeting deadlines and ensuring that the company’s technology aligns with the business objectives.

Responsibilities of an IT Support Professional

IT support professionals are responsible for various tasks, including developing and implementing new IT policies for the organisation, troubleshooting hardware, software and network issues, and providing technical support to employees.

They are also responsible for overseeing the backup and disaster recovery systems and ensuring data security protocols are in place.

Additionally, they are responsible for keeping up with the latest technological advancements and regularly updating the technology infrastructure of the company.

Why does your business need an IT Support Professional?

Hiring an IT support professional is essential for businesses to ensure their technology is functioning optimally.

With the help of an IT professional, businesses can detect potential issues and fix them before they escalate.

A dedicated IT support professional can also help in developing new technology policies and implementing effective data security measures.

By having an IT support professional, businesses can allocate their time and resources on growing their business, while being confident that their technology is being managed properly.

Outsourced vs In-house IT Support

When hiring an IT support professional, companies have the option of hiring an internal IT team or outsourcing.

In-house IT support professionals can be beneficial if the company has a large number of employees and a complex technology infrastructure. However, smaller businesses may opt to outsource as it is a more cost-effective solution.

Outsourcing IT support can also provide access to a team of experts with diverse skill sets.

To learn the difference between outsourced IT support and in-house IT support, click here.

Now you know what is an IT Support Professional, and why you need one, you can get in touch with us here to learn more about our IT support services at Avanza IT Services.